Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | İCLAL POMAK, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| In this lesson, to gain competence ensuring guest communications in Tourism and Travel Program. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | will be able to explain communication process |
PO-8 Analyse the problems that encounter in the sector with theoretical and practical experience and produce solutions. PO-9 Have strong communication skills and have a good teamwork. |
Examination |
| LO-2 | will be able to categorize communication types |
PO-10 Communicate effectively and positively with their juniors and seniors. |
Examination |
| LO-3 | will be able to develop the ability to communicate |
PO-9 Have strong communication skills and have a good teamwork. PO-10 Communicate effectively and positively with their juniors and seniors. |
Examination |
| LO-4 | will be able to find solutions to problems about the guests. |
PO-8 Analyse the problems that encounter in the sector with theoretical and practical experience and produce solutions. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| communication tools, communication methods, writtwn, verbal and non-verbal communication, types of guest, communicatipn with guest. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | telephone communication | lecturing |
| 2 | fax communication | lecturing |
| 3 | lecturing, appliation | |
| 4 | voice and video communication in internet | lecturing, application |
| 5 | verbal communication | lecturing |
| 6 | written communication | lecturing |
| 7 | telephone commmunication | lecturing, application |
| 8 | mid-term exam | |
| 9 | body language | lecturing |
| 10 | unusual circumstances | lecturing, discussion |
| 11 | unusual circumstances | lecturing,discussion |
| 12 | unusual circumstances | lecturing, discussion |
| 13 | quest types and behaviors | lecturing |
| 14 | quest complaints | lecturing, discussion |
| 15 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Akgöz, Erkan; Murat Sezgin. Genel İletişim, Ankara: Gazi Kitabevi, 2009 | |
| 2 | Turizm Bakanlığı, Önbüro: Genel Konular, Misafir İle İlişkiler, Ankara: Turizm Eğitimi Genel Müdürlüğü Yayını, 1996 | |
| Required Course instruments and materials | ||
| projection, book,cd | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 0 | ||
| b) Search in internet/Library | 0 | ||
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 5 | 3 | 15 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 5 | 3 | 15 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 60 | ||