Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| In this lesson, Tourism and Travel Services booking process control program aimed to gain competence. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can explain reservation systems. |
PO-4 Know how to organize and present information, presentation, guiding, transportation, meetings-congress organizations, and other services. PO-5 Easily apply the theoretical and practical knowledge gained from school and internship in the sector. PO-8 Analyse the problems that encounter in the sector with theoretical and practical experience and produce solutions. |
Examination |
| LO-2 | Can explain terms about reservation. |
PO-12 Know the practices of agency operations, tour planning, tour operations, operation management and participate in them actively. PO-13 Know and apply making reservation, coordinating with hotel and other accomodation businesses, managing customer relations, calculations, and accounting and registering. |
Examination |
| LO-3 | Can describe stages of booking. |
PO-15 Know how to make reservation and ticketing about all travel agencies who provide transportation services and participate in them actively. |
Examination |
| LO-4 | Can prepare and analyze booking reports. |
PO-6 Know how computer automation systems work in Travel Businesses and use these systems . PO-13 Know and apply making reservation, coordinating with hotel and other accomodation businesses, managing customer relations, calculations, and accounting and registering. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Book, Catalog, relationship with other units, problems encountered and solutions Reservation | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Booking Concept | Spoken |
| 2 | Booking Concept | Spoken |
| 3 | Booking Concept | Spoken |
| 4 | Catalog Reading | Spoken |
| 5 | Catalog Reading | Spoken |
| 6 | Booking Process | Spoken |
| 7 | mid-term exam | |
| 8 | Booking Process | Spoken |
| 9 | Booking Process | Spoken |
| 10 | Hotel reservation Related Problem Solving | Spoken |
| 11 | Hotel reservation Related Problem Solving | Spoken |
| 12 | Relationship with other units | Spoken |
| 13 | Relationship with other units | Spoken |
| 14 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Onburo Operasyonları ve Yönetimi | |
| Required Course instruments and materials | ||
| Class, the projection | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 2 | 9 | 18 |
| b) Search in internet/Library | 1 | 6 | 6 |
| c) Performance Project | 2 | 10 | 20 |
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 8 | 16 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 2 | 8 | 16 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 120 | ||