Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND HOTEL MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| To inform students about the process in the front office, front office and the issuing of the documents used in the teaching of foreign terms | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Learns the functioning of a portion of the front office-hotel enterprises. |
PO-1 Describe the basic concepts concerning tourism and hotel management
PO-3 Know the internal and external environmental factors which have an effect on tourism and hotel management. PO-8 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. |
Examination |
| LO-2 | Tasks and learn the properties of front office and staff. |
PO-17 Respect seniors and complete the assigned tasks fully; create their personal solutions in case of crisis. PO-18 Prepare reports regarding their task and present them to their seniors. PO-19 Assist colleagues by doing the tasks apart from their own in extraordinary situations. |
Examination |
| LO-3 | Learn the general concepts used in the front office and operations |
PO-5 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-8 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-21 Follow vocational innovations and improve themselves constantly on a continued basis. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Hotel staff and front office duties of the organizational chart, and this chapter and the functional relationships between properties and other departments, the foreign terms used in the front office, front office reservation departments, counseling, reception, front frame and power plant operation and content of documents and functions are used. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | The importance of place of front office and departmental schemes | Spoken |
| 2 | Front office staff and front office duties | Spoken |
| 3 | Front office staff features | Spoken |
| 4 | Relations with the inner parts of the front office and other departments | Spoken |
| 5 | Front office systems and filing procedures | Spoken |
| 6 | Room Types and Abbreviations | Spoken |
| 7 | Foreign terms used in front office | Spoken |
| 8 | mid-term exam | |
| 9 | Types and Process Reservations | Spoken |
| 10 | Booking office of the documents used in | Spoken |
| 11 | Desk (Concierge) portion of the documents used in the operation and | Spoken |
| 12 | Reception and documents used in the operation of section | Spoken |
| 13 | Reception and documents used in the operation of section | application |
| 14 | The front frame section and the documents used in the operation of | Spoken |
| 15 | Functioning and documents used in the central | Spoken |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | ERASLAN, N., Konaklama İşletmelerinde Ön Büro İşlemleri ve Yönetimi, Detay Yayıncılık, Ankara, 2009. | |
| Required Course instruments and materials | ||
| Book and so on. written sources and internalization | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 1 | 10 | 10 |
| b) Search in internet/Library | 1 | 4 | 4 |
| c) Performance Project | 1 | 10 | 10 |
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 5 | 10 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 2 | 6 | 12 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||