Information Of Programmes

VOCATIONAL SCHOOL OF NEVŞEHİR / TIY219 - TOURISM AND HOTEL MANAGEMENT

Code: TIY219

Course Title: PROTOCOL AND SOCIAL BEHAVIOR RULES

Theoretical+Practice: 2+0

ECTS: 3

Year/Semester of Study

2 / Fall Semester

Level of Course

Short Cycle Degree Programme

Type of Course

Optional

Department

TOURISM AND HOTEL MANAGEMENT

Pre-requisities and Co-requisites

None

Mode of Delivery

Face to Face

Teaching Period

14 Weeks

Name of Lecturer

FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr)

Name of Lecturer(s)

Language of Instruction

Turkish

Work Placement(s)

None

Objectives of the Course

Business and social lives of the students will use the protocol to gain information, communicate this information to the appropriate place and time in which to exhibit the behavior when working with people and agencies to develop and practice skills.

Learning Outcomes		PO	MME
The students who succeeded in this course:
LO-1	Can edit its relations with subordinates and superiors in the rules of social behavior.	PO-17 Respect seniors and complete the assigned tasks fully; create their personal solutions in case of crisis.	Examination
LO-2	Can apply the rules of the Protocol.	PO-9 Have strong communicative skills and accommodate easily adapt to teamwork	Examination
LO-3	Can manage personal image.	PO-21 Follow vocational innovations and improve themselves constantly on a continued basis.	Examination
LO-4	Can apply the rules of talking and writing the protocol.	PO-10 Communicate efficiently and positively with their juniors and seniors. PO-18 Prepare reports regarding their task and present them to their seniors.	Examination
PO: Programme Outcomes MME:Method of measurement & Evaluation

Course Contents
Date of Formation and Development of the Social Code of Conduct, the Protocol Definition and Main Protocol Rules to be Followed in any relationship, Clothing and Personal Care. Government, Military, Diplomatic, capital, and the City, State Protocols (Priority Queues), Rules Regulating Social Life, Rules Regulating the business environment.
Weekly Course Content
Week	Subject	Learning Activities and Teaching Methods
1	Date of Formation and Development of the Social Code of Conduct, the Protocol Definition and Main Protocol Rules to be Followed in any relationship, Clothing and Personal Care.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
2	Government, Military, Diplomatic, capital, and the City, State Protocols (Priority Queues), Rules Regulating Social Life, Rules Regulating the business environment.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
3	Procession, motorcade, Tribünde Living Schemes.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
4	Institutions and Organisations, the Protocol Statements and forms of address, Meet, Introducing and Promotion, Greetings, Handshaking.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
5	Physically Dialogue, welcome and farewell, the authority of Conduct, the Protocol Üstlerle Relations, Protocol on the phone.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
6	Written and Oral Communication Protocol	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
7	Opening, Ceremonies and Protocol Rules in a conversation	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
8	mid-term exam
9	Opening, Ceremonies and Protocol Rules in a conversation	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
10	Flag Protocol, Meeting Protocol, Protocol Rules to be Applied served as Representative of the Secretary	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
11	Visits and Invitation Protocol, Flowers, Gifts and Thank You Protocol	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
12	Seated Banqueting; Protocol Priority Queue, Masada Location, Location Müş'iri, Menu Preparation, Desktop Enhancements, User Furniture, Dinnerware regulations. Table Layouts, Seating Plans, one long table,	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
13	Table Layouts lady and men Appearances foods, only the ladies or men's Appearances Meals Table Layouts, U-shaped table, Types of Comb-Shaped Cocktail Table, Invitation Samples, Menu Samples, Examples Greetings, Incorrect Wording	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
14	Public places etiquette; stairway, public Vasıtalarda, the elevator, the door, at restaurant, bazaar, market, and on the road you're walking, Misafirlikte, the street in the workplace.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
15	Telephone Calls.	Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
16	final exam
Recommend Course Book / Supplementary Book/Reading
1	Mısırlı, İ. (2006), Sosyal Davranışlar Ve Protokol Bilgisi, Detay Yayıncılık, Ankara
2	Altınöz, Tutar ve Bayraktar (2002), Protokol Bilgisi, Nobel Yayın Dağıtım, Ankara.
3	Yılmaz, Y. (2009), Görgü Ve Protokol Kuralları, Detay Yayıncılık, Ankara
Required Course instruments and materials
textbook

Assessment Methods
Type of Assessment	Week	Hours	Weight(%)
mid-term exam	8	1	40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam	16	1	60

Student Work Load
Type of Work	Weekly Hours	Number of Weeks	Work Load
Weekly Course Hours (Theoretical+Practice)	2	14	28
Outside Class
a) Reading	2	6	12
b) Search in internet/Library	3	5	15
c) Performance Project			0
d) Prepare a workshop/Presentation/Report			0
e) Term paper/Project			0
Oral Examination			0
Quiz			0
Laboratory exam			0
Own study for mid-term exam	3	5	15
mid-term exam	1	1	1
Own study for final exam	3	6	18
final exam	1	1	1
			0
			0
Total work load;			90