Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of this course is to help students learn and use common and daily English phrases and vocabulary used in tourism sector, ask and answer questions, comprehend written and spoken English, pronounce the words correctly with right stress and intonation, write e-mail/letter/fax, and fill out forms in English. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Students can use common and daily English phrases and vocabulary used in tourism sector. |
PO-4 Know how to organize and present information, presentation, guiding, transportation, meetings-congress organizations, and other services. PO-9 Have strong communication skills and have a good teamwork. PO-13 Know and apply making reservation, coordinating with hotel and other accomodation businesses, managing customer relations, calculations, and accounting and registering. |
Examination Oral Examination Quiz |
| LO-2 | Students can understand daily language. |
PO-4 Know how to organize and present information, presentation, guiding, transportation, meetings-congress organizations, and other services. PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Oral Examination Quiz |
| LO-3 | Students can write e-mail/letter/fax, and fill out forms in English. |
PO-4 Know how to organize and present information, presentation, guiding, transportation, meetings-congress organizations, and other services. PO-7 Speak one foreign language at level A2 Europe Language Portfolio. PO-18 Prepare the report regarding their tasks and present them to their seniors. |
Examination Oral Examination Quiz |
| LO-4 | Students can make phone calls in English. |
PO-7 Speak one foreign language at level A2 Europe Language Portfolio. PO-9 Have strong communication skills and have a good teamwork. |
Examination Oral Examination Quiz |
| LO-5 | Students can buy and sell tickets in English. |
PO-4 Know how to organize and present information, presentation, guiding, transportation, meetings-congress organizations, and other services. PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Examination Oral Examination Quiz |
| LO-6 | Students can pronounce the words correctly with right stress and intonation, |
PO-7 Speak one foreign language at level A2 Europe Language Portfolio. PO-9 Have strong communication skills and have a good teamwork. |
Oral Examination Quiz |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Front Office, Dictation, Pronunciation, Telephone Language, Writing an e-mail/Business Letter/Fax, Restaurant and Bar Phrases/Vocabulary, Cross Cultural Eating Habits and Food, Customer Complaints and Apologizing, Air Travel Phrases/Terminology, Ticketing Phrases/Terminology, | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Greeting guests at the front door, Giving directions, Escorting guests to places in the hotel | Exercises Dialogue Qouestion Answer Listening |
| 2 | Telling guests about special features of rooms, Explaining hotel services, Helping guests at the bell desks, Directing guests to services they need | Exercises Dialogue Qouestion Answer Listening |
| 3 | Handling guest requests in the housekeeping department, Stocking a linen cart, Cleaning and making up a room, Filling out a room vacancy report | Exercises Dialogue Qouestion Answer Listening |
| 4 | Taking reservations by telephone, Registering guests at the front desk, Helping guests check-out, Understanding rules for dealing with guests | Exercises Dialogue Qouestion Answer Listening |
| 5 | Setting up a banquet, Exploring jobs in the food and beverage department, Restaurant words | Exercises Dialogue Qouestion Answer Listening |
| 6 | Following rules for personal appearance, Understanding rules for personal hygiene, Job shadowing | Exercises Dialogue Qouestion Answer Listening |
| 7 | Handling guests complaints about service or policies, Dealing with complaints about other guests, Responding to complaints about rooms | Exercises Dialogue Qouestion Answer Listening |
| 8 | mid-term exam | |
| 9 | Air Travel and Ticketing | Exercises Dialogue Qouestion Answer Listening |
| 10 | Understanding and enforcing safety rules, Handling medical emergencies, Fire procedures, | Exercises Dialogue Qouestion Answer Listening |
| 11 | Explaining hotel security measures to guests, Filling out and accident report, Health and safety abroad | Exercises Dialogue Qouestion Answer Listening |
| 12 | Focusing on behind-the-scenes workers, Understanding the systems for cleaning rooms, Following the schedules for heavy cleaning, Keeping the lobby clean and ready for the guests | Exercises Dialogue Qouestion Answer Listening |
| 13 | Handling details in the housekeeping department, Taking monthly inventory, Focusing on details that pamper guests | Exercises Dialogue Qouestion Answer Listening |
| 14 | Welcoming customers to a restaurant, Explaining the menu, Explaining the bill, Identifying the methods of cooking | Exercises Dialogue Qouestion Answer Listening |
| 15 | General Revision and Exercises | Exercises Dialogue Qouestion Answer Listening |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Wood, N. (2003) Tourism and Catering. Oxford: Oxford University Press. | |
| Required Course instruments and materials | ||
| Wood, N. (2003) Tourism and Catering. Oxford: Oxford University Press. Harding, K. & Henderson, P. (2000).High Season (English for The Hotel and Tourist Industry.) Oxford: Oxford University Press. Mascull, B. (2006). Business Vocabulary In Use. England: Cambridge University Press. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 30 |
| Other assessment methods | |||
| 1.Oral Examination | 6 | 2 | 5 |
| 2.Quiz | 10 | 2 | 5 |
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 3 | 5 | 15 |
| b) Search in internet/Library | 0 | ||
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 2 | 2 | 4 |
| Quiz | 2 | 3 | 6 |
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 5 | 10 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 5 | 5 | 25 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||