Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 3 / Fall Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | EDA ÖZGÜL KATLAV (edaozgul@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of the course is to equip the students with fundamental management functions, and to help them be prepared for business life through concrete examples from applications. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Defines basic management concepts (enterprise, manager, management, organization etc.). |
PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-2 | Can explain decision making and management theories. |
PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country. PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-3 | Recognizes Contemporary Management Concepts and Approaches. |
PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country. PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-13 Work effectively both independently and with others. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-4 | Can practice management functions in tourism enterprises. |
PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-13 Work effectively both independently and with others. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Basic Terms and Concepts; Theories of Management; Management Functions in the Hospitality, Network Organizations; Communication, Leadership, Motivation, Groups, Conflict Management; Topics for Special Emphasis: Total Quality Management, Benchmarking, Outsourcing, Business Process Reengineering, Change Management; | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Basic Terms and Concepts of Management, Manager and Decision Making | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 2 | Management Functions: Plannig, Organizing, Directing and Control | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 3 | Classical Management Theories | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 4 | Behavioural (Neo-Classical) Management Theories | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 5 | Modern Management Theories: System Approach | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 6 | Modern Management Theories: Contingency Theory | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 7 | Adaptability to Environment Theories | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 8 | mid-term exam | |
| 9 | Modern and Current Theories at Management: Total Quality Management and Outsourcing | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 10 | Modern and Current Theories at Management: Benchmarking, Empowerment, Downsizing | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 11 | Modern and Current Theories at Management: Strategic Alliences, Reengineering, Learning Organizations | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 12 | Modern and Current Theories at Management: Mass Customization and Virtuality | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 13 | Leadership and Leadership Theories | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 14 | Conflict and Change Management | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 15 | Current Theories at Management: Caos Aprooach, Post-Modern Approach | Lecturing Method Question-Answer Discussion Method Brain-storming |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Koçel, T. (2007), İşletme Yöneticiliği, İstanbul: Beta Basım | |
| 2 | Okumuş, F. ve Umut Avcı (2008), Turizm İşletmelerinde Çağdaş Yönetim Teknikleri, Ankara: Detay Yayıncılık. | |
| Required Course instruments and materials | ||
| Koçel, T. (2007), Business management, Istanbul: Beta. Powers, T, and Barrows, C. (2008), Introduction to Management in The Hospitality Industry,9thEd., John Wiley & Sons Inc, Canada Mavis, F., (2006), Hotel Management, Ankara, Detay. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 1 | 14 | 14 |
| b) Search in internet/Library | 1 | 14 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 2 | 6 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 6 | 2 | 12 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||