| Code: İŞL-622 |
Course Title: PRODUCTION SYSTEMS SERVICES |
Theoretical+Practice: 3+0 |
ECTS: 6 |
|
| Year/Semester of Study |
1 / Spring Semester |
| Level of Course |
3rd Cycle Degree Programme |
| Type of Course |
Optional |
| Department |
BUSINESS ADMINISTRATION - PRODUCTION MANAGEMENT AND MARKETING (DOCTORATE DEGREE) |
| Pre-requisities and Co-requisites |
None |
| Mode of Delivery |
Face to Face |
| Teaching Period |
14 Weeks |
| Name of Lecturer |
GÖKHAN SEÇME (gsecme@nevsehir.edu.tr) |
| Name of Lecturer(s) |
|
| Language of Instruction |
Turkish |
| Work Placement(s) |
None |
| Objectives of the Course |
| The goal of this course is, importance of service production systems to be adopt the by the student and adaptation of real life. It is aimed that, as a production activity, producing a services is analysed by all the components and stages, and presenting differences from good production.
|
| Learning Outcomes |
PO |
MME |
| The students who succeeded in this course: |
|
|
| LO-1 |
Can explain the differences between the production of goods and services in detail |
PO-10 Can understand new, different and/or complex issues, design an original studies and investigate them.
|
Examination
|
| LO-2 |
Can analyze the process of service production |
PO-10 Can understand new, different and/or complex issues, design an original studies and investigate them.
|
Examination
Performance Project
|
| LO-3 |
Can perform measurement and assessment in service production systems |
PO-10 Can understand new, different and/or complex issues, design an original studies and investigate them.
|
Examination
|
| LO-4 |
Can perform the planning and managing of service production |
PO-10 Can understand new, different and/or complex issues, design an original studies and investigate them.
|
Examination
Performance Project
|
PO: Programme Outcomes
MME:Method of measurement & Evaluation |
| Course Contents |
| Service production and characteristics, differences in goods and services, systems approach to the production of services, service systems, design, service systems, components, service production planning, human resources management, staff scheduling, service quality management systems
|
| Weekly Course Content |
| Week |
Subject |
Learning Activities and Teaching Methods |
| 1 |
Basic concepts of production and service systems |
verbal lecture and discussion |
| 2 |
Similar and different characteristics of goods and services |
verbal lecture and discussion |
| 3 |
System approach to the service production |
verbal lecture and discussion |
| 4 |
The components of the service production |
verbal lecture and discussion |
| 5 |
Stages of service production |
verbal lecture and discussion |
| 6 |
Measurement and evaluation of service production systems |
verbal lecture and discussion |
| 7 |
Analysis of service systems |
verbal lecture and discussion |
| 8 |
mid-term exam |
|
| 9 |
Service production planning |
verbal lecture and discussion |
| 10 |
Service production planning |
verbal lecture and discussion |
| 11 |
Human resources management |
verbal lecture and discussion |
| 12 |
Personnel scheduling |
verbal lecture and discussion |
| 13 |
Quality in service systems |
verbal lecture and discussion |
| 14 |
Case study within the scope of analysing and evaluating of service production system |
verbal lecture and discussion, Performance homework |
| 15 |
Case study within the scope of analysing and evaluating of service production system |
verbal lecture and discussion, Performance homework |
| 16 |
final exam |
|
| Recommend Course Book / Supplementary Book/Reading |
| 1 |
Üretim ve Hizmet Süreçlerinin Yönetimi, Dr. Erkan Bayraktar, Çağlayan Kitabevi, 2007. |
| 2 |
Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence, Ching M. Chang, 2010 |
| Required Course instruments and materials |
| Text Book, Writing Board, Projection Device |
