Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 3 / Spring Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | YASİN GÜNDEN (yasingunden@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | English | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of the course is to equip students with four fundamental skills at the Intermediate level, with more focus on productive skills | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can produce sentences in both oral and written form. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-2 | can translate from target language to mother language and opposite. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-3 | can produce their thought in written form and use complex stuctures. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-4 | can handle with the guests' requests. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-17 Recognize and understand different cultures and communicate with them. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-5 | can help and give advice. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context. PO-17 Recognize and understand different cultures and communicate with them. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-6 | can give information in English about different tourist attractions. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-17 Recognize and understand different cultures and communicate with them. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-7 | can have a job application by preparing a CV in English. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-8 Understand both professional and social ethical values, evaluate them critically and behave in an appropriate manner. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-8 | can have a job interview in English. |
PO-3 Demonstrate reading, listening, speaking and writing skills in English at least at the level of B2 of European Language Portfolio. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-8 Understand both professional and social ethical values, evaluate them critically and behave in an appropriate manner. PO-12 Understand and apply national and international laws, regulations and professional standards related to tourism industry and tourism management. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-15 Demonstrate professionalism in dress, grooming, personal hygiene, and appearance that reflect standards expected of hospitality and tourism industry professionals. PO-16 Identify, use and care the physical environment, tools, equipments and technologies related to the field of tourism management. PO-17 Recognize and understand different cultures and communicate with them. PO-19 Have detailed knowledge of geography and culture of both Turkey and the world, and evaluate this knowledge in terms of tourism supply and demand. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Usage of the target language at the Intermediate level | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Dealing with incoming calls, Customer information | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 2 | Taking reservations, Dealing with booking enquiries | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 3 | Correspondence, Welcoming guests | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 4 | Dealing with check-in problems, Explaining how things work in the hotel room | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 5 | Serving drinks, Food service | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 6 | Know your region, Explaining travel options | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 7 | Giving directions, Meeting customer needs | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 8 | mid-term exam | |
| 9 | Complaints and apologies, Mistakes and problems | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 10 | Giving advice and assistance, Telephone communication problems | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 11 | Conference and meeting enquiries, Handling payments | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 12 | Explaining and traning, Working in housekeeping | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 13 | Health, safety and security, Countries and cultures | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 14 | Exploring different cultures, Working life | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 15 | Job applications, Job interviews | Question and answer, pair work, group work, drama activities, role play, brain storming, presentation, interactive vocabulary drills |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Highly Recommended 1 Pre-Intermediate Student's Book, Oxford. | |
| 2 | Highly Recommended 2 Intermediate Student's Book, Oxford. | |
| Required Course instruments and materials | ||
| Oxford University Press New Headway 4. Edition Elementary, Oxford University Press New English File 4. Edition Elementary | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 10 | 14 | 140 |
| Outside Class | |||
| a) Reading | 3 | 14 | 42 |
| b) Search in internet/Library | 3 | 14 | 42 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 6 | 5 | 30 |
| mid-term exam | 2 | 1 | 2 |
| Own study for final exam | 6 | 7 | 42 |
| final exam | 2 | 1 | 2 |
| 0 | |||
| 0 | |||
| Total work load; | 300 | ||