Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of this course is to help students learn and use common and daily English phrases and vocabulary used in tourism sector, ask and answer questions, comprehend written and spoken English, pronounce the words correctly with right stress and intonation, write e-mail/letter/fax, and fill out forms in English. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can use common and daily English phrases and vocabulary used in tourism sector. |
PO-6 Know how computer automation systems work in Travel Businesses and use these systems . PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Examination Oral Examination Quiz |
| LO-2 | Can understand daily language. |
PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Oral Examination Quiz |
| LO-3 | Can write e-mail/letter/fax, and fill out forms in English. |
PO-5 Easily apply the theoretical and practical knowledge gained from school and internship in the sector. PO-6 Know how computer automation systems work in Travel Businesses and use these systems . PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Examination Quiz |
| LO-4 | Can make phone calls in English. |
PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Examination Oral Examination Quiz |
| LO-5 | Can buy and sell tickets in English. |
PO-5 Easily apply the theoretical and practical knowledge gained from school and internship in the sector. PO-6 Know how computer automation systems work in Travel Businesses and use these systems . PO-7 Speak one foreign language at level A2 Europe Language Portfolio. |
Examination Oral Examination Quiz |
| LO-6 | Can pronounce the words correctly with right stress and intonation. |
PO-7 Speak one foreign language at level A2 Europe Language Portfolio. PO-9 Have strong communication skills and have a good teamwork. |
Oral Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Front Office, Dictation, Pronunciation, Telephone Language, Writing an e-mail/Business Letter/Fax, Restaurant and Bar Phrases/Vocabulary, Cross Cultural Eating Habits and Food, Customer Complaints and Apologizing, Air Travel Phrases/Terminology, Ticketing Phrases/Terminology | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Revision of Tenses. | Exercises Dialogue |
| 2 | Revision of Modals. | Exercises Dialogue |
| 3 | Front Office Dialogues and Vocabulary | Exercises Dialogue Activities Role Plays. |
| 4 | Front Office Dialogues and Vocabulary, Activities and Role Plays. | Exercises Dialogue Activities Role Plays |
| 5 | Dictation and Pronunciation Drills. | Exercises Dialogue Activities Role Plays |
| 6 | Reading and Writing Exercises. | Reading and Writing Exercises Dialogue Acticvities |
| 7 | Telephone Language, Phrases, Terminology, Dialogues, Activities and Role Plays. | Exercises Dialogue Activities Role Plays. |
| 8 | mid-term exam | |
| 9 | Writing an e-mail, Business Letter and Fax, Phrases, Terminology and Activities. | Exercises Dialogue Activities Role Plays. |
| 10 | Restaurant and Bar Dialogues and Vocabulary, Activities and Role Plays. | Exercises Dialogue Activities Role Plays. |
| 11 | Readings in Cross Cultural Eating Habits and Food. | Exercises Dialogue Activities Role Plays. |
| 12 | Customer Complaints and Apologizing Dialogues and Vocabulary, Activities and Role Plays. | Exercises Dialogue Activities Role Plays. |
| 13 | Pronunciation and Speaking Activities. | Exercises Dialogue Activities Role Plays. |
| 14 | Air Travel Phrases, Terminology, Dialogues, Activities and Role Plays. | Exercises Dialogue Activities Role Plays. |
| 15 | Ticketing Phrases, Terminology, Dialogues, Activities and Role Plays. | Exercises Dialogue Activities Role Plays. |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Wood, N. (2003) Tourism and Catering. Oxford: Oxford University Press. | |
| Required Course instruments and materials | ||
| Wood, N. (2003) Tourism and Catering. Oxford: Oxford University Press. Harding, K. & Henderson, P. (2000).High Season (English for The Hotel and Tourist Industry.) Oxford: Oxford University Press. Mascull, B. (2006). Business Vocabulary In Use. England: Cambridge University Press | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 20 |
| Other assessment methods | |||
| 1.Oral Examination | 6 | 1 | 6 |
| 2.Quiz | 10 | 1 | 10 |
| 3.Laboratory exam | |||
| 4.Presentation | 12 | 1 | 2 |
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | 14 | 1 | 2 |
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 14 | 6 | 84 |
| Outside Class | |||
| a) Reading | 3 | 4 | 12 |
| b) Search in internet/Library | 2 | 2 | 4 |
| c) Performance Project | 2 | 2 | 4 |
| d) Prepare a workshop/Presentation/Report | 2 | 2 | 4 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 2 | 3 | 6 |
| Quiz | 3 | 3 | 9 |
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 3 | 9 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 4 | 16 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 150 | ||