Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | ÇAĞRI MERKEZI HIZMETLERI | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | AHMET ÜSTÜNSOY (ahmetustunsoy@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| This course aims to make students understand vocational books and publications. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | The students should have overall information about their departments and turn their theorical knowledge into practical knowledge. |
PO-14 Using The European Language Portfolio A2 Level General English in the field of call center services follows information. |
Examination |
| LO-2 | Have foreign language skills at the overall level of A2 of European Language Portfolio. (at least to follow up the information in the field and communicate with colleagues.) |
PO-14 Using The European Language Portfolio A2 Level General English in the field of call center services follows information. |
Examination |
| LO-3 | Able to understand a basic English text. |
PO-14 Using The European Language Portfolio A2 Level General English in the field of call center services follows information. |
Examination |
| LO-4 | Able to interact basicly in English. |
PO-14 Using The European Language Portfolio A2 Level General English in the field of call center services follows information. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| This course consists of a general grammar review, translation methods and some texts about the profession area. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Call Center Services Vocabulary | Exercises on Call Center Services vocabulary |
| 2 | Examining general sentence structure | Exercises on sentence structure |
| 3 | Call Center Services Vocabulary | Exercises on Call Center Services vocabulary |
| 4 | Translation methods | Exercises |
| 5 | Writing methods | Exercises |
| 6 | Writing methods | Exercises |
| 7 | General Review | General Review |
| 8 | mid-term exam | |
| 9 | Analyzing a reading passage about call center services | Exercises |
| 10 | Analyzing a reading passage about call center services | Exercises |
| 11 | Analyzing a reading passage about call center services | Exercises |
| 12 | Analyzing a reading passage about call center services | Exercises |
| 13 | Analyzing a reading passage about call center services | Exercises |
| 14 | Analyzing a reading passage about call center services | Exercises |
| 15 | General Review | General Review |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| Required Course instruments and materials | ||
| Some texts about call center services, call center services vocabulary | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 4 | 14 | 56 |
| Outside Class | |||
| a) Reading | 2 | 10 | 20 |
| b) Search in internet/Library | 2 | 7 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 2 | 2 | 4 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 4 | 3 | 12 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 3 | 12 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 120 | ||