Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

GULSEHIR VOCATIONAL SCHOOL OF SOCIAL SCIENCES / GCM217 - ÇAĞRI MERKEZI HIZMETLERI

Code: GCM217 Course Title: THE ART OF CONVERSATION I Theoretical+Practice: 2+0 ECTS: 4
Year/Semester of Study 2 / Fall Semester
Level of Course Short Cycle Degree Programme
Type of Course Compulsory
Department ÇAĞRI MERKEZI HIZMETLERI
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer PINAR GÜNER KOÇAK (guner@nevsehir.edu.tr)
Name of Lecturer(s) BARIŞ İBRAHİM DİLEK,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
Being able to give an effective speech.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can use breathing techniques and the use of speech organs PO-1 Call Center Services have information about the basic level in the field.
PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services.
PO-7 Shows the need for continuity of learning and understanding.
PO-8 Programs for the learning needs are open for accession.
PO-13 Communicate effectively in oral and written Turkish.
Examination
LO-2 Can speak effectively according to the situation and the person. PO-1 Call Center Services have information about the basic level in the field.
PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services.
PO-7 Shows the need for continuity of learning and understanding.
PO-8 Programs for the learning needs are open for accession.
Examination
LO-3 Can make the types of discussion PO-9 Call Center Services related to the field at the level of acquired knowledge and skills transfers in written and oral opinions and proposals relevant .
PO-13 Communicate effectively in oral and written Turkish.
Examination
LO-4 Speech can plan. PO-1 Call Center Services have information about the basic level in the field.
PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services.
Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
What is speech? Skills Development and Evaluation of speech, correct pronunciation of Turkish Watchpoints, diction exercises, and the elimination of Speech Disorders, Speech, Types, Techniques of Poetry Reading, Discussion (Open session, symposium, panel, forum, debate, colloquium, conference), Effective Listening, Note Taking Methods and Techniques.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 The concept of speech, the birth of speech Lecture,
2 Basic Principles of Speaking and Rhetoric Lecture
3 Basic Principles of Speaking and Rhetoric Lecture
4 Speaker's qualities and the speaker's personality Lecture
5 What is sound? Relationship between sound and personality, the voice characteristics of a good speech Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
6 Towards the right sound of breath, relaxation, mind drain, body heat, breathing (diaphragmatic breathing practices, efficient breathing exercises, the formation of sound, voice pitch development work, Tınlatıcılar, Bus Stop, Voice harmful foods and drinks) Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
7 Phonetic (Boğumlanma (vowels and consonants), Boğumlanma disorders) Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
8 mid-term exam
9 Sound characteristics of Turkish Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
10 punctuation Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
11 Diction rules (the ulama, the emphasis of the affinity, cohesion, falling, wear, shrinkage) Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
12 Intonation (expression) Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
13 Reasons of losing speech Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
14 Reasons of losing speech Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
15 Oral narrative technique, communication, personal impact on the development Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Kaya,A.(2011), Etkili Ve Güzel Konuşma Sanatı, Eğitim Yayınları.Konya.
2 Türk Dilbilgisi – Prof. Dr. Muharrem ERGİN
3 Yazım Kılavuzu – Türk Dil Kurumu
Required Course instruments and materials
Computer, Internet, presentation equipment, audio system. the textbook.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 3 16 48
       b) Search in internet/Library 0
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 7 14
mid-term exam 1 1 1
Own study for final exam 2 7 14
final exam 1 1 1
0
0
Total work load; 120