Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

INSTITUTE OF SOCIAL SCIENCES / İŞLD649 - BUSINESS MANAGEMENT (PHD)

Code: İŞLD649 Course Title: QUALITY MANAGEMENT Theoretical+Practice: 3+0 ECTS: 6
Year/Semester of Study 1 / Fall Semester
Level of Course 3rd Cycle Degree Programme
Type of Course Optional
Department BUSINESS MANAGEMENT (PHD)
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer NURİ ÖZGÜR DOĞAN (nodogan@nevsehir.edu.tr)
Name of Lecturer(s) NURİ ÖZGÜR DOĞAN,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
It is aimed to internalize quality concept as a life philosophy to students. Within the quality management; quality cost, quality in businesses and it’s control, analytic methods in quality control, quality assurance and quality assurance systems are aimed to be taught to students.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can explain fundemantal concepts in quality and quality management. PO-1 The candidate can understand, analyze and interpret the basic concepts and functions of Business Science in expertise level, and can apply this ability in one or more fields such as Management and Organization, Marketing, Production Management, Quantitative Methods, Accounting and Finance in expertise level.
PO-2 The candidate will learn the different perspectives about numerous theories, models and paradigms that have developed in business fields such as management and organization, organizational behavior, marketing, finance, accounting, human resources, production management, quantitative methods, and the candidate can gain knowledge and skills to evaluate, interpret and criticize scientific studies and researches,which are presented in various scientific meetings, in these fields.
PO-3 The candidate can do an original scientific/ academic researches independently or jointly with other researchers in business administration field and other social sciences` fields by using the most recent improvements in research methods, and gain knowledge, skills and responsibility to publish the results of research in books, articles and reports, to present in the scientific environment discussion such as conference and congress.
PO-7 The candidate can search theoretical and practical knowledge and skills which can gained in the field of Business Administration, can determine these knowledge and skills how it is used in practice and field analysis, can adapt and analyze these knowledge and skills, can make critical decisions, and can apply by reaching synthesis.
Examination
Term Paper
LO-2 Can interrelate Quality costs and results of poor quality. PO-1 The candidate can understand, analyze and interpret the basic concepts and functions of Business Science in expertise level, and can apply this ability in one or more fields such as Management and Organization, Marketing, Production Management, Quantitative Methods, Accounting and Finance in expertise level.
PO-2 The candidate will learn the different perspectives about numerous theories, models and paradigms that have developed in business fields such as management and organization, organizational behavior, marketing, finance, accounting, human resources, production management, quantitative methods, and the candidate can gain knowledge and skills to evaluate, interpret and criticize scientific studies and researches,which are presented in various scientific meetings, in these fields.
PO-3 The candidate can do an original scientific/ academic researches independently or jointly with other researchers in business administration field and other social sciences` fields by using the most recent improvements in research methods, and gain knowledge, skills and responsibility to publish the results of research in books, articles and reports, to present in the scientific environment discussion such as conference and congress.
PO-7 The candidate can search theoretical and practical knowledge and skills which can gained in the field of Business Administration, can determine these knowledge and skills how it is used in practice and field analysis, can adapt and analyze these knowledge and skills, can make critical decisions, and can apply by reaching synthesis.
Examination
Term Paper
LO-3 Can practice quality control processes and techniques. PO-1 The candidate can understand, analyze and interpret the basic concepts and functions of Business Science in expertise level, and can apply this ability in one or more fields such as Management and Organization, Marketing, Production Management, Quantitative Methods, Accounting and Finance in expertise level.
PO-2 The candidate will learn the different perspectives about numerous theories, models and paradigms that have developed in business fields such as management and organization, organizational behavior, marketing, finance, accounting, human resources, production management, quantitative methods, and the candidate can gain knowledge and skills to evaluate, interpret and criticize scientific studies and researches,which are presented in various scientific meetings, in these fields.
PO-3 The candidate can do an original scientific/ academic researches independently or jointly with other researchers in business administration field and other social sciences` fields by using the most recent improvements in research methods, and gain knowledge, skills and responsibility to publish the results of research in books, articles and reports, to present in the scientific environment discussion such as conference and congress.
PO-7 The candidate can search theoretical and practical knowledge and skills which can gained in the field of Business Administration, can determine these knowledge and skills how it is used in practice and field analysis, can adapt and analyze these knowledge and skills, can make critical decisions, and can apply by reaching synthesis.
Examination
Term Paper
LO-4 Can do genuine work concerning quality assurance sytems and documentation process. PO-1 The candidate can understand, analyze and interpret the basic concepts and functions of Business Science in expertise level, and can apply this ability in one or more fields such as Management and Organization, Marketing, Production Management, Quantitative Methods, Accounting and Finance in expertise level.
PO-2 The candidate will learn the different perspectives about numerous theories, models and paradigms that have developed in business fields such as management and organization, organizational behavior, marketing, finance, accounting, human resources, production management, quantitative methods, and the candidate can gain knowledge and skills to evaluate, interpret and criticize scientific studies and researches,which are presented in various scientific meetings, in these fields.
PO-3 The candidate can do an original scientific/ academic researches independently or jointly with other researchers in business administration field and other social sciences` fields by using the most recent improvements in research methods, and gain knowledge, skills and responsibility to publish the results of research in books, articles and reports, to present in the scientific environment discussion such as conference and congress.
PO-7 The candidate can search theoretical and practical knowledge and skills which can gained in the field of Business Administration, can determine these knowledge and skills how it is used in practice and field analysis, can adapt and analyze these knowledge and skills, can make critical decisions, and can apply by reaching synthesis.
Examination
Term Paper
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Fundemantal Quality Terms and Concepts, Dimensions of Quality, Costs of Quality, Quality control, Total Quality Management, Statistical Quality Control, Quality Assurance Systems, Experiment Design, Quality Function Deployment
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Basic Quality Concepts Lecturing and Discussion
2 Costs of Quality Lecturing and Discussion
3 Dimensions of Quality Lecturing and Discussion
4 Quality Control Techniques Lecturing and Discussion
5 Quality Control Techniques Lecturing and Discussion
6 Case study concerning Quality Control Techniques Lecturing and Discussion
7 Total Quality Management Lecturing and Discussion
8 mid-term exam
9 Inspection, Sampling, Measurement and Audit Lecturing and Discussion
10 Statistical Quality Control Lecturing and Discussion
11 Statistical Quality Control Lecturing and Discussion
12 Quality Assurance, Quality Assurance Systems and International Standards Lecturing and Discussion
13 Acceptance Sampling Lecturing and Discussion
14 Quality Function Deployment Lecturing and Discussion
15 Evaluation of Projects Presentation of Projects
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Öztürk, A., Kalite Yönetimi ve Planlaması, Ekin Kitabevi, 2009.
2 Küçük, O., Kalite Yönetimi ve Kalite Güvence Sistemleri, Seçkin Yayıncılık, 2010.
3 Montgomery, D.C., Introduction to Statistical Quality Control, 6th edition, John Wiley and Sons, USA 1996.
Required Course instruments and materials
Course Book, Board, Projection

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 2 30
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper 15 1 10
9.Project
final exam 16 2 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 5 14 70
       b) Search in internet/Library 2 14 28
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 1 14 14
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 7 14
mid-term exam 2 1 2
Own study for final exam 3 7 21
final exam 2 1 2
0
0
Total work load; 193