Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | OFFICE SERVICES AND SECRETARIAT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | BARIŞ İBRAHİM DİLEK (bdilek@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | İCLAL POMAK, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| In this lesson; it is aimed to gain qualifications related to quality assurance and standards in business life. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can Creates the Infrastructure of the Quality Management System |
PO-2 Skills for problem defining, modelling and solving related to profession PO-4 Ability to do teamwork with all the services and departments of the other managements PO-15 Develop an awareness for life long learning PO-19 Utilize the theoretical information they have acquired in applications and practices |
Examination |
| LO-2 | Can Applies statistical quality control methods |
PO-5 Skills for self development and Ability to have knowledge of quality and total quality management.
PO-7 Skills for expressing opinions in verbal and written , quick and clear forms, by having individual working and independent decision talents. PO-9 Ability to analyse and plan problem solving process. PO-11 Ability to follow national and international contemporary matters |
Examination |
| LO-3 | Can Learn about Professional Standards |
PO-1 To perform secretary profession in all sorts of administrations and offices PO-2 Skills for problem defining, modelling and solving related to profession PO-3 Skills for modern methods and working tools use PO-5 Skills for self development and Ability to have knowledge of quality and total quality management. PO-6 Skills for possessing professional ethics and sense of responsibility PO-16 Display their vocational self-confidence at work place |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| In this lesson; it is aimed to gain qualifications related to quality assurance and standards in business life. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Concept of Quality | Lecture, discussion |
| 2 | Standard and Standardization | Lecture, discussion |
| 3 | The importance of the standard in the production and service sector Management quality and standards | Lecture, discussion |
| 4 | Management quality and standards Environmental standards | Lecture, discussion |
| 5 | Environmental standards Quality management system models | Lecture, discussion |
| 6 | Environmental standards Quality management system models | Lecture, discussion |
| 7 | Quality management system models strategic management | Lecture, discussion |
| 8 | mid-term exam | |
| 9 | Quality management system models strategic management | Lecture, discussion |
| 10 | Strategic management Participation in management | Lecture, discussion |
| 11 | Strategic management Participation in management | Lecture, discussion |
| 12 | Production quality control Inspection and sampling | Lecture, discussion |
| 13 | Occupational Standards | Lecture, discussion |
| 14 | Occupational Standards | Lecture, discussion |
| 15 | Total Quality Control | Lecture, discussion |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Melih, C. A. N., & BOLATAN, G. İ. S. (2021). Turizmde Toplam Kalite Yönetiminin Çalışan Performansına Etkisi. Akademisyen Kitabevi. | |
| Required Course instruments and materials | ||
| Lecture notes ISO 9000- CE -ILO etc. regulations and practices of organizations Küçük, Orhan, Quality Management and Quality Assurance Systems, Seçkin publishing, Ankara, 2011 | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 3 | 8 | 24 |
| b) Search in internet/Library | 3 | 8 | 24 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 2 | 6 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 3 | 2 | 6 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||