Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 4 / Fall Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | BUSINESS ADMINISTRATION | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | AYLİN ALKAYA (aylin@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of Total Quality Management, contributing to our success, our successwaiting to benefit everyone, ourselves, our families, our company, subsidiarysanayiimiz, our customers, our shareholders and for our country in general is to be happy, so should be considered together with social partners in their efforts of continuous improvement. Within the organization a consistent, honest, openrelationship based on data from the establishment of Total Quality Management,according to the mode of operation is based on a participatory and co-operation,should be priority for all employees to improve these relations. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can apply the processes of TQM |
PO-12 become skilful at maths, econometrics and statistics, making more effective decisions with econometric and statistical analysis. Furthermore, they are capable of predicting the outcomes of these decisions and interpreting the cause and effect relation. PO-13 It helps the students model their decision-making problem about life using the linear programming techniques, solve the simplex and transportation problems and interpret the outcomes in terms of technical and economical. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance. |
Examination |
| LO-2 | Be able to explain Process Management |
PO-12 become skilful at maths, econometrics and statistics, making more effective decisions with econometric and statistical analysis. Furthermore, they are capable of predicting the outcomes of these decisions and interpreting the cause and effect relation. PO-13 It helps the students model their decision-making problem about life using the linear programming techniques, solve the simplex and transportation problems and interpret the outcomes in terms of technical and economical. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance. |
Examination Presentation |
| LO-3 | Can effective use statistical quality techniques related to customer-oriented thinking. |
PO-12 become skilful at maths, econometrics and statistics, making more effective decisions with econometric and statistical analysis. Furthermore, they are capable of predicting the outcomes of these decisions and interpreting the cause and effect relation. PO-13 It helps the students model their decision-making problem about life using the linear programming techniques, solve the simplex and transportation problems and interpret the outcomes in terms of technical and economical. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance. PO-18 Have the ability to work with disciplinary and interdisciplinary teams; to be open to change and innovation, to be entrepreneur, to gain life-long learning; to have leadership qualities and to make analytical communication with managers and specialists in other fields. |
Examination |
| LO-4 | Can apply quality assurance systems. |
PO-12 become skilful at maths, econometrics and statistics, making more effective decisions with econometric and statistical analysis. Furthermore, they are capable of predicting the outcomes of these decisions and interpreting the cause and effect relation. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance. PO-18 Have the ability to work with disciplinary and interdisciplinary teams; to be open to change and innovation, to be entrepreneur, to gain life-long learning; to have leadership qualities and to make analytical communication with managers and specialists in other fields. |
Examination |
| LO-5 | Can develop problem solving skills. |
PO-12 become skilful at maths, econometrics and statistics, making more effective decisions with econometric and statistical analysis. Furthermore, they are capable of predicting the outcomes of these decisions and interpreting the cause and effect relation. PO-13 It helps the students model their decision-making problem about life using the linear programming techniques, solve the simplex and transportation problems and interpret the outcomes in terms of technical and economical. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance. PO-18 Have the ability to work with disciplinary and interdisciplinary teams; to be open to change and innovation, to be entrepreneur, to gain life-long learning; to have leadership qualities and to make analytical communication with managers and specialists in other fields. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Quality Concepts and Total Quality Management Introduction. The main aims of TQM, Components, Process management, Quality Measurement Methods. Leadership and Management. Required Qualifications leaders. Performance Management Concept. The concept of Quality Circles. Factors in the Success of TQM. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Quality Concepts and Total Quality Management Introduction | Representing subjects. Question and answer. Solving problems technique. |
| 2 | The main aims of TQM, Components, Process management | Representing subjects. Question and answer. Solving problems technique. |
| 3 | Quality Measurement Methods | Representing subjects. Question and answer. Solving problems technique. |
| 4 | Leadership and Management | Representing subjects. Question and answer. Solving problems technique. |
| 5 | Required Qualifications leaders | Representing subjects. Question and answer. Solving problems technique. |
| 6 | Strategic Planning, Homework Subjects delivery to students | Representing subjects. Question and answer. Solving problems technique. |
| 7 | Performance Management Concept | Representing subjects. Question and answer. Solving problems technique. |
| 8 | mid-term exam | |
| 9 | The concept of Quality Circles | Representing subjects. Question and answer. Solving problems technique. |
| 10 | Factors in the Success of TQM | Representing subjects. Question and answer. Solving problems technique. |
| 11 | Factors in the Success of TQM | Representing subjects. Question and answer. Solving problems technique. |
| 12 | Homework presentation | Question and answer. Student presentation. |
| 13 | Homework presentation | Question and answer. Student presentation. |
| 14 | Homework presentation | Question and answer. Student presentation. |
| 15 | General evaluation | General evaluation. Discussion. |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | “Toplam Kalite Yönetimi”, Hasan Şimşek, Ankara: Seçkin Yayınevi, 2009. | |
| 2 | "Toplam Kalite Yönetimi Bakış Açısıyla İstatistiksel Kalite Kontrol", Erkan Işığıçok, Bursa: Ezgi Kitabevi Yayınları, 2012 | |
| Required Course instruments and materials | ||
| "Toplam Kalite Yönetimi”, Hasan Simsek, Ankara: Seckin Yayinevi, 2009. "Toplam Kalite Yönetimi Bakis Acisiyla Istatistiksel Kalite Kontrol", Erkan Isigicok, Bursa: Ezgi Kitabevi Yayinlari, 2012 | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 2 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 2 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 3 | 8 | 24 |
| b) Search in internet/Library | 3 | 7 | 21 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 4 | 2 | 8 |
| mid-term exam | 2 | 1 | 2 |
| Own study for final exam | 6 | 2 | 12 |
| final exam | 2 | 1 | 2 |
| 0 | |||
| 0 | |||
| Total work load; | 111 | ||