Information Of Programmes

FACULTY OF ECONOMICS & ADMINISTRATIVE SCIENCES / İŞL423 - BUSINESS ADMINISTRATION

Code: İŞL423

Course Title: STATISTICAL QUALITY CONTROL

Theoretical+Practice: 3+0

ECTS: 4

Year/Semester of Study

4 / Fall Semester

Level of Course

1st Cycle Degree Programme

Type of Course

Optional

Department

BUSINESS ADMINISTRATION

Pre-requisities and Co-requisites

None

Mode of Delivery

Face to Face

Teaching Period

14 Weeks

Name of Lecturer

AYLİN ALKAYA (aylin@nevsehir.edu.tr)

Name of Lecturer(s)

Language of Instruction

Turkish

Work Placement(s)

None

Objectives of the Course

The aim of Total Quality Management, contributing to our success, our successwaiting to benefit everyone, ourselves, our families, our company, subsidiarysanayiimiz, our customers, our shareholders and for our country in general is to be happy, so should be considered together with social partners in their efforts of continuous improvement. Within the organization a consistent, honest, openrelationship based on data from the establishment of Total Quality Management,according to the mode of operation is based on a participatory and co-operation,should be priority for all employees to improve these relations.

Learning Outcomes		PO	MME
The students who succeeded in this course:
LO-1	Can apply the processes of TQM	PO-	Examination
LO-2	Be able to explain Process Management	PO-	Examination Presentation
LO-3	Can effective use statistical quality techniques related to customer-oriented thinking.	PO-	Examination
LO-4	Can apply quality assurance systems.	PO-	Examination
LO-5	Can develop problem solving skills.	PO-	Examination
PO: Programme Outcomes MME:Method of measurement & Evaluation

Course Contents
Quality Concepts and Total Quality Management Introduction. The main aims of TQM, Components, Process management, Quality Measurement Methods. Leadership and Management. Required Qualifications leaders. Performance Management Concept. The concept of Quality Circles. Factors in the Success of TQM.
Weekly Course Content
Week	Subject	Learning Activities and Teaching Methods
1	Quality Concepts and Total Quality Management Introduction	Representing subjects. Question and answer. Solving problems technique.
2	The main aims of TQM, Components, Process management	Representing subjects. Question and answer. Solving problems technique.
3	Quality Measurement Methods	Representing subjects. Question and answer. Solving problems technique.
4	Leadership and Management	Representing subjects. Question and answer. Solving problems technique.
5	Required Qualifications leaders	Representing subjects. Question and answer. Solving problems technique.
6	Strategic Planning, Homework Subjects delivery to students	Representing subjects. Question and answer. Solving problems technique.
7	Performance Management Concept	Representing subjects. Question and answer. Solving problems technique.
8	mid-term exam
9	The concept of Quality Circles	Representing subjects. Question and answer. Solving problems technique.
10	Factors in the Success of TQM	Representing subjects. Question and answer. Solving problems technique.
11	Factors in the Success of TQM	Representing subjects. Question and answer. Solving problems technique.
12	Homework presentation	Question and answer. Student presentation.
13	Homework presentation	Question and answer. Student presentation.
14	Homework presentation	Question and answer. Student presentation.
15	General evaluation	General evaluation. Discussion.
16	final exam
Recommend Course Book / Supplementary Book/Reading
1	“Toplam Kalite Yönetimi”, Hasan Şimşek, Ankara: Seçkin Yayınevi, 2009.
2	"Toplam Kalite Yönetimi Bakış Açısıyla İstatistiksel Kalite Kontrol", Erkan Işığıçok, Bursa: Ezgi Kitabevi Yayınları, 2012
Required Course instruments and materials
"Toplam Kalite Yönetimi”, Hasan Simsek, Ankara: Seckin Yayinevi, 2009. "Toplam Kalite Yönetimi Bakis Acisiyla Istatistiksel Kalite Kontrol", Erkan Isigicok, Bursa: Ezgi Kitabevi Yayinlari, 2012

Assessment Methods
Type of Assessment	Week	Hours	Weight(%)
mid-term exam	8	2	40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam	16	2	60

Student Work Load
Type of Work	Weekly Hours	Number of Weeks	Work Load
Weekly Course Hours (Theoretical+Practice)	3	14	42
Outside Class
a) Reading	3	8	24
b) Search in internet/Library	3	7	21
c) Performance Project			0
d) Prepare a workshop/Presentation/Report			0
e) Term paper/Project			0
Oral Examination			0
Quiz			0
Laboratory exam			0
Own study for mid-term exam	4	2	8
mid-term exam	2	1	2
Own study for final exam	6	2	12
final exam	2	1	2
			0
			0
Total work load;			111