Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | MARKETING | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | AYNUR KARAKOÇ (a.karakoc@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | AYNUR KARAKOÇ, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| In this course aims to teach the competence of the application of quality management systems. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Building infrastructure for the Quality Management System |
PO-2 Describe, synthesize, analyze, interpret and evaluate data and information professionally. PO-11 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, accounting, law and management. PO-12 Assist colleagues contribute to junior’s developments through continued education. |
Examination |
| LO-2 | Implement the Quality Standards |
PO-4 Prepare reports regarding their tasks apart from their own in extraordinary. PO-5 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-15 With the theoretical and practical experience obtained they are able to analyze and provide solutions to the problems encountered of the sector. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Quality Concepts and Total Quality Management Introduction. The main aims of TQM, Components, Process management, Quality Measurement Methods. Leadership and Management. Required Qualifications leaders. Performance Management Concept. The concept of Quality Circles. Factors in the Success of TQM. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | The concept of quality | Oral and visual presentation, discussion, homework |
| 2 | Standards and standardization | Oral and visual presentation, discussion, homework |
| 3 | Standards and standardization | Oral and visual presentation, discussion, homework |
| 4 | The importance of manufacturing and service sector of the standard | Oral and visual presentation, discussion, homework |
| 5 | Management quality and management standards | Oral and visual presentation, discussion, homework |
| 6 | Environmental standards | Oral and visual presentation, discussion, homework |
| 7 | Environmental standards | Oral and visual presentation, discussion, homework |
| 8 | mid-term exam | |
| 9 | Models of quality management system | Oral and visual presentation, discussion, homework |
| 10 | Models of quality management system | Oral and visual presentation, discussion, homework |
| 11 | Strategic management | Oral and visual presentation, discussion, homework |
| 12 | Participation in management | Oral and visual presentation, discussion, homework |
| 13 | Process management system | Oral and visual presentation, discussion, homework |
| 14 | Resource management system | Oral and visual presentation, discussion, homework |
| 15 | The EFQM Excellence Model | Oral and visual presentation, discussion, homework |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Baş, Türker ve Oymak, Murat. (2007). Kalite yönetim sistemi. Ankara: Seçkin Yayıncılık. | |
| 2 | Buzlu, Baki. (2011). Kalite yönetim sistemleri. İzmir: Zeus Yayınevi. | |
| Required Course instruments and materials | ||
| Books, Supporting material, PC, Delineascope. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 1 | 14 | 14 |
| b) Search in internet/Library | 1 | 14 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 3 | 4 | 12 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 4 | 2 | 8 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 3 | 12 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||