Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | MEHMET BÜYÜKATA (mehmetbuyukata@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | GÜNAY EROL, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| Management Organization and functions of the process to gain understanding and problem solving skills | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Management processes in the organization knows |
PO- |
Examination |
| LO-2 | Knows the techniques of management and organization |
PO-1 Describe the basic concepts concerning tourism and travel services administration. PO-4 Know how to organize and provide presentation, information, guiding, transportation, meeting-congress organization and other services served in travel agency managements. |
Examination |
| LO-3 | Knows of management and leadership practices |
PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-10 Have strong communicative skills and accommodate easily adapt to teamwork |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Basic concepts of management, basic management principles, labor productivity | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Basic Concepts (Management, Manager, Organization) | question-answer |
| 2 | Basic Concepts (Management, Manager, Organization) | question-answer |
| 3 | Basic Management Principles | question-answer |
| 4 | Basic Management Principles | question-answer |
| 5 | In order to measure the efficiency and benefits of tourism enterprises | question-answer |
| 6 | In order to measure the efficiency and benefits of tourism enterprises | question-answer |
| 7 | general re- | question-answer |
| 8 | mid-term exam | |
| 9 | labor productivity, capital productivity, total factor productivity | question-answer |
| 10 | Factors affecting productivity in the tourism business | question-answer |
| 11 | techniques and models to increase efficiency | question-answer |
| 12 | and measurement of activity in the tourism business; | question-answer |
| 13 | concept of quality, costs of poor quality, quality measurement | question-answer |
| 14 | Customer and job satisfaction | question-answer |
| 15 | Customer and job satisfaction | question-answer |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Meslek Yüksek Okulları İçin Yönetim ve Organizasyon, PROF. DR. Mümin ERTÜRK, Beta Yayınları | |
| Required Course instruments and materials | ||
| internet, books, etc. written sources | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 3 | 10 | 30 |
| b) Search in internet/Library | 3 | 10 | 30 |
| c) Performance Project | 3 | 3 | 9 |
| d) Prepare a workshop/Presentation/Report | 3 | 3 | 9 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 4 | 12 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 4 | 16 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 136 | ||