Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | ÇAĞRI MERKEZI HIZMETLERI | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | PINAR GÜNER KOÇAK (guner@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| Understanding the importance of communication in the phenomenon of social life,Organizational communication, vertical-horizontal communication channels and these channels to comprehend the factors that affect communication. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Able to understand the importance of communication in our daily lives |
PO-4 Students perform assigned duties and responsibilities. PO-15 Organization / the Authority, labor and act in accordance with social ethics. PO-17 Open to change and innovation. |
Examination |
| LO-2 | Able to recognize the structure of organization and communication. |
PO-10 Likely to help his colleagues. PO-15 Organization / the Authority, labor and act in accordance with social ethics. |
Examination |
| LO-3 | Knows the communication process. |
PO-6 Critically evaluates the acquired knowledge and skills. PO-7 Shows the need for continuity of learning and understanding. PO-10 Likely to help his colleagues. |
Examination |
| LO-4 | Establish a relationship between verbal communication and body language. |
PO-9 Call Center Services related to the field at the level of acquired knowledge and skills transfers in written and oral opinions and proposals relevant . |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| What is communication? Types of communication, verbal and nonverbal communication, principles of communication, problems of communication, individual communication, organizartional communication , community communication, levels of communication, communication and perception, communication and public, culture and communication, effective speech and listening | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Communication concept, Subjects of communication | Lecturing, Questions-answers |
| 2 | Functions of communication | Lecturing, Questions-answers |
| 3 | basic communication models | Lecturing, Questions-answers |
| 4 | Basic Elements of Communication | Lecturing, Questions-answers |
| 5 | Types of communication | Lecturing, Questions-answers |
| 6 | İnterpersonal communication, Models of communication, types of group communication. | Lecturing, Questions-answers |
| 7 | Communication problems and their solutions | Lecturing, Questions-answers |
| 8 | mid-term exam | |
| 9 | Communication in organizations | Lecturing, Questions-answers |
| 10 | The process of organizational communication | Lecturing, Questions-answers |
| 11 | The management of organizational communication | Lecturing, Questions-answers |
| 12 | The problems of organizational communication | Lecturing, Questions-answers |
| 13 | Conflict and Conflict resolution in Organizations | Lecturing, Questions-answers |
| 14 | Communication in Business | Lecturing, Questions-answers |
| 15 | Preparing a Resume | Lecturing, Questions-answers |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Tutar, H ve Yılmaz, K. (2008), Genel ve Teknik İletişim, Nobel Yayın Dağıtım, Ankara,4.Baskı. | |
| 2 | Tutar Hasan, (2009), Örgütsel İletişim, Seçkin Yayıncılık, Ankara, 2.Baskı. | |
| 3 | Aysel Aziz, İletişime Giriş, İstanbul, Hiperlink Yayınları, 2016 | |
| 4 | John Fiske, İletişim Çalışmalarına Giriş, Çev. Süleyman İrvan, Ankara, Pharmakon, | |
| 5 | Nazife Güngör, İletişime Giriş. Ankara, Siyasal Kitabevi, 2015 | |
| Required Course instruments and materials | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 3 | 11 | 33 |
| b) Search in internet/Library | 5 | 11 | 55 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 5 | 2 | 10 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 2 | 8 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 150 | ||