Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

TOURISM RESEARCH INSTITUTE / TUİ526 - TOURISM MANAGEMENT

Code: TUİ526 Course Title: CRISIS MANAGEMENT IN TOURISM BUSINESS Theoretical+Practice: 3+0 ECTS: 6
Year/Semester of Study 1 / Spring Semester
Level of Course 2nd Cycle Degree Programme
Type of Course Optional
Department TOURISM MANAGEMENT
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer İBRAHİM YILMAZ (iyilmaz@nevsehir.edu.tr)
Name of Lecturer(s)
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
The aim of this course is to equip the students with the required knowledge and skills about what kind of method will be applied in crisis environment and what needs to be done to remedy the current crisis.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 can define Crisis Management, explain the basic concepts of crisis management,explain the types, features and effects of crisis management. PO-1 Have a deeper understanding of tourism and its related fields.
PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry.
PO-4 Plan, conduct, evaluate and report a study using scientific research methods.
PO-14 Demonstrate effective communication and presentation skills both verbally and in writing.
 		Examination
Term Paper
LO-2 can explain the external and internal factors creating the crisis. Explain the types, features and effects of crisis. Identify the external factors of crisis. PO-1 Have a deeper understanding of tourism and its related fields.
PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry.
PO-4 Plan, conduct, evaluate and report a study using scientific research methods.
PO-14 Demonstrate effective communication and presentation skills both verbally and in writing.
 		Examination
Performance Project
LO-3 can explain the process of crisis management. Explain the stages of crisis process.Comprehend the features of crisis process. PO-1 Have a deeper understanding of tourism and its related fields.
PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry.
PO-4 Plan, conduct, evaluate and report a study using scientific research methods.
PO-14 Demonstrate effective communication and presentation skills both verbally and in writing.
 		Examination
Term Paper
LO-4 Explain the methods of responses to the crisis. Analyze the requirements of strategic planning and the response to crisis. 4.2. Comprehend the importance of human resource in the process of response to crisis. Explain the importance of leadership in the process of response to crisis. PO-1 Have a deeper understanding of tourism and its related fields.
PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry.
PO-4 Plan, conduct, evaluate and report a study using scientific research methods.
PO-14 Demonstrate effective communication and presentation skills both verbally and in writing.
 		Examination
Term Paper
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
This course includes the following topics: The purpose and types of crisis management, the factors creating the crisis and the crisis management process.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Introduction of course Project Presentation, Lecturing Method, Question-Answer, Discussion
2 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
3 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
4 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
5 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
6 Presentation of students about the topic Project Presentation, Lecturing Method, Question-Answer, Discussion
7 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
8 mid-term exam
9 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
10 Presentation of students about the topic Project Presentation, Lecturing Method, Question-Answer, Discussion
11 Presentation of students about the topic Project Presentation, Lecturing Method, Question-Answer, Discussion
12 Presentation of students about the topics Project Presentation, Lecturing Method, Question-Answer, Discussion
13 Examination of the crisis in World Tourism from the past to the present Lecturing Method, Question-Answer, Discussion
14 Examination of the crisis in Turkey Tourism from the past to the presentı Lecturing Method, Question-Answer, Discussion
15 General Assessment of the Course Lecturing Method, Question-Answer, Discussion
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Küçükaltan vd. (2015). Otel İşletmelerinde Kriz Yönetimi, Ankara: Detay yayıncılık
Required Course instruments and materials
books, articles, internet resources, course notes

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 3 14 42
       b) Search in internet/Library 3 14 42
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 4 8 32
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 1 6 6
mid-term exam 1 1 1
Own study for final exam 1 6 6
final exam 2 1 2
0
0
Total work load; 173