Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

INSTITUTE OF SOCIAL SCIENCES / SKİÖ 513 - HEALTH MANAGEMENT (NON-THESIS MASTER)

Code: SKİÖ 513 Course Title: COMMUNICATION IN HEALTH INSTITUTIONS Theoretical+Practice: 3+0 ECTS: 6
Year/Semester of Study 1 / Fall Semester
Level of Course 2nd Cycle Degree Programme
Type of Course Optional
Department HEALTH MANAGEMENT (NON-THESIS MASTER)
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer ZEHRA ÇALIŞKAN (zcaliskan@nevsehir.edu.tr)
Name of Lecturer(s) ZEHRA ÇALIŞKAN,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
The course students should have an idea about the interpersonal communication skills and especially the types of social relations among people, symbolic communication, body language, effective listening, communication feedback, communication barriers, positive communication, empathy, emotion and communication role, prevention, communication issues are aimed at providing competence

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Know the communication process and its basic elements PO-5 Critical andinnovativethinking in problems faced during health management process, having the ability to use scientific methods and technics in decision making and problem solving
Examination
Presentation
LO-2 Know communication theories PO-5 Critical andinnovativethinking in problems faced during health management process, having the ability to use scientific methods and technics in decision making and problem solving
Examination
Presentation
LO-3 Explains factors affecting interpersonal communication PO-5 Critical andinnovativethinking in problems faced during health management process, having the ability to use scientific methods and technics in decision making and problem solving
Examination
Presentation
LO-4 Define communication methods PO-5 Critical andinnovativethinking in problems faced during health management process, having the ability to use scientific methods and technics in decision making and problem solving
Examination
Presentation
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Communication process and basic elements, communication theories, factors affecting interpersonal communication and communication methods
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Communication concept Discussion Method Lecture Method Question-Answer Planned Group Study
2 Interaction and communication process Discussion Method Lecture Method Question-Answer Planned Group Study
3 Communication process and elements of communication Discussion Method Lecture Method Question-Answer Planned Group Study
4 Stages of Successful Communication, Impressive Communication Discussion Method Lecture Method Question-Answer Planned Group Study
5 Patient-healthcare staff interaction Discussion Method Lecture Method Question-Answer Planned Group Study
6 Communication in business life Discussion Method Lecture Method Question-Answer Planned Group Study
7 Communication in the family Discussion Method Lecture Method Question-Answer Planned Group Study
8 mid-term exam
9 Culture and communication Discussion Method Lecture Method Question-Answer Planned Group Study
10 Communication barriers Discussion Method Lecture Method Question-Answer Planned Group Study
11 Communicating in special situations Discussion Method Lecture Method Question-Answer Planned Group Study
12 Feelings and formations in the communication process Discussion Method Lecture Method Question-Answer Planned Group Study
13 Mass Media and Communication Discussion Method Lecture Method Question-Answer Planned Group Study
14 .Communication in the media Discussion Method Lecture Method Question-Answer Planned Group Study
15 Conflict Management Discussion Method Lecture Method Question-Answer Planned Group Study
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Oskay, Ünsal. İletişimin ABC’si, İstanbul: Der Yayınları, 2005.
2 Gökçe, Orhan.İletişim Bilimine Giriş. Ankara: Turhan Yayınevi, 2002.
3 Yüksel Demirel. Sağlık Hizmetlerinde Sağlıklı İletişim. Akademisyen Tıp Kitabevi,Ankara, 2016.
4 Yaşamın Sırrı İletişim, Ed. Gürhan N, Okanlı A, Nobel Tıp Kitabevi, Ankara 2017
5 İnsan İlişkilerinde İletişim, Ed. Telman N, Ünsal P, Epsilon Yayıncılık, İstanbul, 2009
6 Hemşire-Hasta İlişkisi ve İletişim, Ed. Özcan A, Sistem Ofset, Ankara, 2012
Required Course instruments and materials
computer, camera, microphone

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 1 3 20
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation 1 3 20
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 1 3 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 2 14 28
       b) Search in internet/Library 3 14 42
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 3 1 3
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 3 7 21
mid-term exam 1 3 3
Own study for final exam 3 14 42
final exam 1 3 3
0
0
Total work load; 184