Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | ULUSLARARASI TİCARET VE LOJİSTİK | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | TEKİNER KAYA (tekiner.kaya@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| This course is designed to give students fundamentals of Total Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can explain the history of quality and total quality |
PO-1 Necessary knowledge of international trade, international business management and supply chain management |
Examination |
| LO-2 | can define the factors effecting the quality |
PO-1 Necessary knowledge of international trade, international business management and supply chain management |
Examination |
| LO-3 | can explain the quality groups and their contribution to the quality. |
PO-1 Necessary knowledge of international trade, international business management and supply chain management |
Examination |
| LO-4 | being aware of the quality responbilities of the different levels in an organization |
PO-5 Knowledge of production processes and management in the sector of profession
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Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| The course includes the definition of quality concepts, quality systems and history of total quality management. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Quality and its terms | Lecture and discussion |
| 2 | Historical development of TQM | Lecture and discussion |
| 3 | Quality control, quality assurance, TQM | Lecture and discussion |
| 4 | Customer focus | Lecture and discussion |
| 5 | Participation, leadership | Lecture and discussion |
| 6 | Factors effecting the quality | Lecture and discussion |
| 7 | Factors effecting the quality | Lecture and discussion |
| 8 | mid-term exam | |
| 9 | Process management | Lecture and discussion |
| 10 | Continuous improvement | Lecture and discussion |
| 11 | Teamwork | Lecture and discussion |
| 12 | Application Process of TQM: Planning phase | Lecture and discussion |
| 13 | Application Process of TQM: Qality planning technique | Lecture and discussion |
| 14 | Application Process of TQM: Qality planning technique | Lecture and discussion |
| 15 | Application of TQM in Turkey | Lecture and discussion |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | İsmail Şale(2005) Toplam Kalite Yönetimi, Seçkin Yayıncılık, Ankara.Kitabevi, 13. Basım. | |
| 2 | Özevren, M. (1997). Toplam Kalite Yönetimi, İstanbul: Alfa Basım Yayım. | |
| Required Course instruments and materials | ||
| Textbook, Blackboard, Slide Projector | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 2 | 14 | 28 |
| b) Search in internet/Library | 1 | 14 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 7 | 14 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 3 | 7 | 21 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 121 | ||