Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

FACULTY OF ECONOMICS & ADMINISTRATIVE SCIENCES / İŞL432 - BUSINESS ADMINISTRATION

Code: İŞL432 Course Title: QUALITY MANAGEMENT AND QUALITY ASSURANCE SYSTEMS Theoretical+Practice: 3+0 ECTS: 4
Year/Semester of Study 4 / Spring Semester
Level of Course 1st Cycle Degree Programme
Type of Course Optional
Department BUSINESS ADMINISTRATION
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer NURİ ÖZGÜR DOĞAN (nodogan@nevsehir.edu.tr)
Name of Lecturer(s) NURİ ÖZGÜR DOĞAN,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
It is aimed that the concept of quality is adopted as a philosophy of life. Within the scope of quality management, quality costs, quality and quality control in enterprises, analytical methods in quality control, quality assurance and quality assurance systems are aimed to be taught to the students.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Explain the basic concepts of quality concept and quality management. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance.
 		Examination
LO-2 It can correlate quality costs with the consequences of poor quality. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance.
 		Examination
LO-3 Can apply quality control processes and techniques used. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance.
 		Examination
LO-4 It can implement case studies on quality assurance systems and the documentation process. PO-17 Use modern methods and technologies of business administration including analytical thinking and information technology in the first instance.
 		Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Quality Concepts, Dimensions of Quality, Quality Costs, Quality Control, Total Quality Management, Statistical Quality Control, Quality Assurance Systems, Design of Experiments, Quality Function Deployment
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Basic concepts about quality Lecturing
2 Quality costs Lecturing
3 Quality Dimensions Lecturing
4 Quality control techniques Lecturing
5 Quality control techniques Lecturing
6 Case study on quality control techniques Lecturing
7 Total quality Management Lecturing
8 mid-term exam
9 Inspection, sampling, measurement and inspection Lecturing
10 Statistical quality control Lecturing
11 Statistical quality control Lecturing
12 Quality assurance, quality assurance systems and international standards Lecturing
13 Acceptance sampling Lecturing
14 Quality Function Deployment Lecturing
15 Preparation to Final exam Lecturing
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Öztürk, A., Kalite Yönetimi ve Planlaması, Ekin Kitabevi, 2009.
2 Küçük, O., Kalite Yönetimi ve Kalite Güvence Sistemleri, Seçkin Yayıncılık, 2010.
3 Montgomery, D.C., Introduction to Statistical Quality Control, 6th edition, John Wiley and Sons, USA 1996.
Required Course instruments and materials
Related books, Blackboard

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 2 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 3 14 42
       b) Search in internet/Library 0
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 7 14
mid-term exam 1 1 1
Own study for final exam 3 7 21
final exam 2 1 2
0
0
Total work load; 122