Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

FACULTY OF TOURISM / TR354 - TOURISM GUIDING

Code: TR354 Course Title: CRISIS MANAGEMENT IN TOURISM Theoretical+Practice: 2+0 ECTS: 2
Year/Semester of Study 3 / Spring Semester
Level of Course 1st Cycle Degree Programme
Type of Course Optional
Department TOURISM GUIDING
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer MERAL BÜYÜKKURU (mbuyukkuru@nevsehir.edu.tr)
Name of Lecturer(s) EDA ÖZGÜL KATLAV,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
The aim of this course is to equip the students with the required knowledge and skills about what kind of method will be applied in crisis environment and what needs to be done to remedy the current crisis.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can define crisis management, explain the basic concepts of crisis management, explain the types, features and effects crisis management PO-5 Understand and apply group management principles.
PO-18 Improve themselves gradually both professionally and personally, take responsibility for independent learning and demonstrate it.
 		Examination
LO-2 can explain internal and external factors creating the crisis, explain the types , features and effects of crisis, identifythe external factors of crisis. PO-1 At the end of the programme the students should be able to: Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country.
PO-10 Understand and apply management theories and practices in order to effectively run a travel business.
 		Examination
LO-3 can explain the process of crisis management, explain the stages of crisis management, comprehend the features of crisis process. PO-16 Describe, synthesize, analyze, interpret and evaluate data and information professionally.
PO-17 Work effectively both independently and with others.
 		Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
This course includes the following topics: The purpose and the types of crisis management, the factors creating the crisis and the crisis management process.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Introduction of course Lecturing Method, Question-Answer
2 Tourism-security and safety relation, the main security and safety issues surrounding the activities of tourism businesses Lecturing Method, Question-Answer
3 The importance of tourist health and safety, security perceptions of tourists, major crimes against tourists Lecturing Method, Question-Answer
4 Main security areas and precautions taken in tourism Lecturing Method, Question-Answer
5 Concept of crisis, its scope and characteristics, the concept of crisis in tourism and the factors that cause crime, the effects of crisis on tourism businesses Lecturing Method, Question-Answer
6 Events in crisis in tourism businesses Lecturing Method, Question-Answer
7 Crisis management strategies in tourism businesses Lecturing Method, Question-Answer
8 mid-term exam
9 Crisis management strategies in tourism businesses Lecturing Method, Question-Answer
10 Crime preparation period management and strategies Lecturing Method, Question-Answer
11 Crisis period management and strategies Lecturing Method, Question-Answer
12 Post-crisis management and strategies Lecturing Method, Question-Answer
13 Examination of crises experienced in world tourism from the past to the present Lecturing Method, Question-Answer
14 Examination of crises experienced in Turkey tourism from the past to the present Lecturing Method, Question-Answer
15 General evaluation of the course Lecturing Method, Question-Answer
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Küçükaltan vd. (2015). Otel İşletmelerinde Kriz Yönetimi, Ankara: Detay Yayıncılık
Required Course instruments and materials
Ornek, Sahin, Ali (2006), Bilgi Toplumunda Kriz Yönetimi Stratejileri, Detay Yayincilik, Ankara. Ornek, Sahin, Ali ve Ayd?n, Sule (2006), Kriz ve Stres Yönetimi, Detay Yayincilik, Ankara.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 14 28
Outside Class
       a) Reading 2 5 10
       b) Search in internet/Library 2 5 10
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 2 4
mid-term exam 1 1 1
Own study for final exam 2 3 6
final exam 1 1 1
0
0
Total work load; 60