Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURIST GUIDING | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | KAYHAN KARAKAYA (kayhankarakaya@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | EMRAH KESKİN, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| In order to maximize the competitiveness of an organization, it is aimed to explain the issues related to products, services, processes, employees and total quality management (TQM) which is a continuous improvement approach. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Students will be able to put into practice the theoretical knowledge of TQM |
PO-6 They can easily apply the theoretical and practical knowledge in the sector that they gained at school and internship . |
Examination |
| LO-2 | They will have process management |
PO-18 Prepare reports regarding their task and present them to their seniors. |
Examination |
| LO-3 | Will have the ability to think customer-oriented. |
PO-9 Their contact force is high and they adapt to team work. |
Examination |
| LO-4 | They will be able to implement quality assurance systems. |
PO-7 They can use the foreign language knowledge acquired at school and internship. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| The content of Total Quality Management, everyone who contributes to our success and expects our success. it is to provide happiness for ourselves, our family, our company, our supplier industry, our customers, our shareholders and our country in general, so it should be considered together with the social stakeholders in continuous improvement efforts. Establishing consistent, honest, open relations within the organization is a requirement of Total Quality Management based on data, participatory and cooperative operation, and improving the relations should be the priority of all employees. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Concept of Quality and Introduction to Total Quality Management | Lecturing |
| 2 | Objectives of TQM, Elements, Process Management, Quality Measurement Methods | Lecturing |
| 3 | Leadership and Management | Lecturing |
| 4 | Leading Features | Lecturing |
| 5 | Strategic Planning, Homework Assignment to students | Lecturing |
| 6 | Performance Management Concept | Lecturing |
| 7 | Quality Circles Concept | Lecturing |
| 8 | mid-term exam | |
| 9 | Factors in the Success of TQM | Lecturing |
| 10 | Homework presentations | Presentations |
| 11 | Homework presentations | Presentations |
| 12 | Homework presentations | Presentations |
| 13 | Homework presentations | Presentations |
| 14 | Homework presentations | Presentations |
| 15 | An overview | Lecturing |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Toplam Kalite Yönetimi, Dr.AHMET YATKIN NOBEL YAYIN EVİ | |
| Required Course instruments and materials | ||
| Course Book | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 2 | 5 | 10 |
| b) Search in internet/Library | 0 | ||
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 2 | 5 | 10 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 4 | 8 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 3 | 6 | 18 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||