Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

VOCATIONAL SCHOOL OF NEVŞEHİR / BYS219 - OFFICE SERVICES AND SECRETARIAT

Code: BYS219 Course Title: CRISIS AND STRESS MANAGEMENT Theoretical+Practice: 2+0 ECTS: 3
Year/Semester of Study 2 / Fall Semester
Level of Course Short Cycle Degree Programme
Type of Course Optional
Department OFFICE SERVICES AND SECRETARIAT
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer İCLAL POMAK (ipomak@nevsehir.edu.tr)
Name of Lecturer(s)
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
To gain awareness of crisis management in business life and non-business life in all areas of life, to reduce negative stress and to provide ways to maintain positive stress.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can define the concept of stress in general. PO-2 Skills for problem defining, modelling and solving related to profession
PO-16 Display their vocational self-confidence at work place
PO-19 Utilize the theoretical information they have acquired in applications and practices
Examination
LO-2 Can will be able to express the factors that constitute stress in business life. PO-11 Ability to follow national and international contemporary matters
PO-13 Access and assess sectoral problems
Examination
LO-3 Can will be able to express how to deal with stress in business life PO-7 Skills for expressing opinions in verbal and written , quick and clear forms, by having individual working and independent decision talents.
PO-10 Being independent, using initiative and creative ability
PO-15 Develop an awareness for life long learning
Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
The concept, scope and characteristics of the crisis, the dimensions and basic factors of the crisis
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Concept and Definition of Crisis, Properties of Crisis, Sources of Crisis lecturing, discussion
2 Definition of Stress Concept, Main Stress in Today's Society Causes, lecturing, discussion
3 Stress and Psychological Properties of Stress in the Human Body Changes, lecturing, discussion
4 Stress Effects of Past Life Experiences, Types of Stress lecturing, discussion
5 The Concept of Positive and Negative Stress, Change, Loss and Stress lecturing, discussion
6 Stress in Business Life, Organizational Stress, Exhaustion Symptoms lecturing, discussion
7 Stress Management in Crisis Environment lecturing, discussion
8 mid-term exam
9 Problems of Stress; Stress and Family Life, lecturing, discussion
10 Anxiety, Depression, Sleep Disorders, Kroner Heart and Immune System Effects and Cancer, lecturing, discussion
11 Methods of Coping with Stress, Techniques Related to Body, lecturing, discussion
12 Mental Techniques, Behavioral Techniques lecturing, discussion
13 Time Concept and Time Management, Time Management Techniques lecturing, discussion
14 Resources and Management, Case Studies lecturing, discussion
15 Case Studies lecturing, discussion
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Örnek, Ş. A. ve Aydın, Ş. (2008), Kriz Ve Stres Yönetimi, Detay Yayıncılık.
Required Course instruments and materials
Documents on the subject, projection, magazines

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 14 28
Outside Class
       a) Reading 2 7 14
       b) Search in internet/Library 2 8 16
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 5 10
mid-term exam 1 1 1
Own study for final exam 4 5 20
final exam 1 1 1
0
0
Total work load; 90