Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

INSTITUTE OF SOCIAL SCIENCES / YÖN626 - YÖNETİM VE ORGANİZASYON (DOKTORA)

Code: YÖN626 Course Title: TOTAL QUALITY MANAGEMENT Theoretical+Practice: 3+0 ECTS: 6
Year/Semester of Study 1 / Spring Semester
Level of Course 2nd Cycle Degree Programme
Type of Course Optional
Department YÖNETİM VE ORGANİZASYON (DOKTORA)
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer HAKAN VAHİT ERKUTLU (erkutlu@nevsehir.edu.tr)
Name of Lecturer(s)
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
In addition to basic knowledge and solutions in the field of Total Quality Management, to provide comparative information about innovations and applications emerging in our country and in the world, to gain the ability to find solutions about the issues with cases.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Understands, analyzes and interprets the basic concepts of total quality management at the expert level and can apply them at the expert level in the field of management and organization. PO-8 Can communicate with colleagues at an advanced level in writing, orally and visually in at least one foreign language and participate in academic discussions.
PO-9 It follows scientific, technological, social and cultural developments academically and professionally and contributes to related issues and processes.
 		Examination
LO-2 Have detailed information about the historical development of total quality management. PO-1 Understands, analyzes and interprets the basic concepts of management and organization field at the expert level and can apply them at the expert level in the field of management and organization.
PO-2 Learns different perspectives on many theories, models and paradigms developed in the field of management and organization, gains the knowledge and skills to evaluate, interpret and criticize scientific studies and research presented in various scientific meetings on these topics.
 		Examination
LO-3 Gains detailed information about the application areas and future of total quality management. PO-8 Can communicate with colleagues at an advanced level in writing, orally and visually in at least one foreign language and participate in academic discussions.
PO-10 It identifies the social, scientific, managerial and ethical problems encountered in the field of management and organization and in business life, produces solutions and contributes to the development of values in these matters.
 		Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
The role and importance of the quality function in business organization, its effects on competitiveness, to define, classify and resolve quality problems.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 General introduction, meaning of terms, general presentation of course content Discussion
2 The need for Total Quality in historical development Discussion
3 Difference between efficiency, effectiveness and effectiveness. Differences between Total Quality and Quality. Discussion
4 Difference between efficiency, effectiveness and effectiveness. Differences between Total Quality and Quality. Discussion
5 Deming, Juran, Ishikawa, Crosby perspectives and approaches Discussion
6 Deming, Juran, Ishikawa, Crosby perspectives and approaches Discussion
7 Deming, Juran, Ishikawa, Crosby perspectives and approaches Discussion
8 mid-term exam
9 Kaizen Suggestion system and continuous improvement cycle Discussion
10 Problem Solving Approaches, Fishbone, Brainstorming, Pareto Diagram Approaches Discussion
11 Problem Solving Approaches, Fishbone, Brainstorming, Pareto Diagram Approaches Discussion
12 Total Quality and its alternative systems Discussion
13 Total Quality and its alternative systems Discussion
14 Total quality management in the information management system, the place and importance of total quality in learning organizations Discussion
15 Review Discussion
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Çetin Bektaş, 2020, Toplam Kalite Yönetimine Güncel Bakış, Beta Yayın, İstanbul.
Required Course instruments and materials
Articles

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 6 10 60
       b) Search in internet/Library 5 8 40
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 6 12
mid-term exam 1 1 1
Own study for final exam 2 10 20
final exam 1 1 1
0
0
Total work load; 176