Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | MEDICAL DOCUMENTATION AND SECRETARY (DISTANCE TEACHING) | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | ÖMER AKÇAYIR (omerakcayir@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | AYŞE İSPİRLİ, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| It is to offer a lifestyle that aims to increase the quality of life and increase the happiness of the personnel working within the organization by improving and developing the working life and work environment. It is to create an organizational climate and quality culture aimed at ensuring cooperation, reconciliation and effective communication among employees. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can learn the definition of quality, the historical development process of quality. |
PO- |
Examination |
| LO-2 | Can compare the classical quality management understanding with the total quality management understanding and distinguish the difference |
PO- |
Examination |
| LO-3 | Adopt the understanding of total quality management and may not apply it in the institution where it will be employed in the future, it can lead |
PO- |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Identification of quality, quality of historical development, the definition of total quality management and related concepts, the basic elements of total quality management, the main factor affecting the total quality management, total quality and quality costs, total quality in human factors, total quality management in the world and Turkey applications. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Definition of quality, historical development process of quality | Lecture, question-answer |
| 2 | Definition of total quality management and related concepts | Lecture, question-answer |
| 3 | Total quality management system and the need for total quality management | Lecture, question-answer |
| 4 | Basic elements of total quality management | Lecture, question-answer |
| 5 | Main factors affecting total quality management | Lecture, question-answer |
| 6 | Organizational structure, implementation and basic tools of total quality management | Lecture, question-answer |
| 7 | Total quality understanding and quality costs | Lecture, question-answer |
| 8 | mid-term exam | |
| 9 | Comparison of classical quality understanding and total quality management understanding | Lecture, question-answer |
| 10 | The 14 principles that make up the Deming philosophy in total quality management and the comparison of these principles with the classical company principles | Lecture, question-answer |
| 11 | Human factor in total quality understanding | Lecture, question-answer |
| 12 | Recruiting and selecting candidates | Lecture, question-answer |
| 13 | Training and development of staff | Lecture, question-answer |
| 14 | Methods of linking and developing people to the organization in total quality management | Lecture, question-answer |
| 15 | Total quality management practices in the World and Turkey | Lecture, question-answer |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Kıngır, S.; (2010), Toplam Kalite Yönetimi, MESTEK, Ankara, 2010. | |
| Required Course instruments and materials | ||
| Textbookts | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 20 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 80 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 0 | ||
| b) Search in internet/Library | 0 | ||
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 7 | 4 | 28 |
| mid-term exam | 1 | 3 | 3 |
| Own study for final exam | 7 | 4 | 28 |
| final exam | 1 | 3 | 3 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||