| Course Contents |
| Quality concept, Definition of Principles/Benefits and types of standards and standardization, Standardization in Turkey/metrology and calibration/Certification and Accreditation/Quality controlling factors, features, examples of business functions and targets/Occupational health and safety standards, food safety standards and other quality management system standards / Quality Circles / Strategic method and kaizen (continuous improvement) / participation in management, process management system, resource management system and basic steps of the improvement cycle / EFQM, excellence model, other control systems in quality, risks of poor quality, costs, Deming principle and explanations, ISO 9000,9001,2000,19011 standards, Puko Cycle, Brainstorming technique, multiple voting technique and explanations |
| Weekly Course Content |
| Week |
Subject |
Learning Activities and Teaching Methods |
| 1 |
Standard and standardization, benefits of standardization |
Lecture, Question & Answer
|
| 2 |
Standard types, standardization and standard preparation studies in Turkey |
Lecture, Question & Answer
|
| 3 |
Certification, Accreditation and TSE's Certification Activities |
Lecture, Question & Answer
|
| 4 |
International Standardization studies |
Lecture, Question & Answer
|
| 5 |
Agreements, calibration studies and organizations to which TSE Certification and Testing Center is a party |
Lecture, Question & Answer
|
| 6 |
History of Quality and its basic concepts and quality approaches |
Lecture, Question & Answer
|
| 7 |
Misconceptions about quality, productivity, cost of quality and quality |
Lecture, Question & Answer
|
| 8 |
mid-term exam |
|
| 9 |
Different approaches to the concept of quality and total quality management |
Lecture, Question & Answer
|
| 10 |
Some internationally accepted quality systems and documents |
Lecture, Question & Answer
|
| 11 |
Quality management system, ISO 9000 quality management system standards |
Lecture, Question & Answer
|
| 12 |
TS-EN-ISO 9001,2000 standard,TS-EN-ISO 9004,2000 quality management systems |
Lecture, Question & Answer
|
| 13 |
TS-EN-ISO 19011,2000 quality and environmental management systems, inspection guide, Implementation and Certification Stages of TSE-EN-ISO 9000 standards |
Lecture, Question & Answer
|
| 14 |
EFQM, excellence model, other quality control systems, poor quality risks, costs, Deming principle and explanations, ISO 9000, 9001, 2000, 19011 standards, Puko cycle, brainstorming technique, multiple voting technique and explanations |
Lecture, Question & Answer
|
| 15 |
PUKO Cycle |
Lecture, Question & Answer
|
| 16 |
final exam |
|
| Recommend Course Book / Supplementary Book/Reading |
| 1 |
Kalite Güvencesi ve Standardları, N. Kölük, I. Dilsiz, Kartal, 2003 |
| 2 |
Standardizasyon ve Kalite, Küçük, O., Seçkin Yayınları, Ankara, 2004 |
| Required Course instruments and materials |
| Textbook |