Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | ÇAĞRI MERKEZI HIZMETLERI | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | SİNAN GÜMÜŞ (sinangumus@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | SİNAN GÜMÜŞ, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of this course is to enable students to express themselves effectively in different environments by improving their verbal and non-verbal communication skills, to prepare and present persuasive and engaging presentations, and to produce creative solutions to communication-oriented problems in their professional lives. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can effectively plan the content, visual design and time management elements in the presentation preparation process. |
PO-1 Call Center Services have information about the basic level in the field. PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services. PO-4 Students perform assigned duties and responsibilities. PO-5 Students take responsibility for unforeseen problems encountered in practice or as a team member . PO-9 Call Center Services related to the field at the level of acquired knowledge and skills transfers in written and oral opinions and proposals relevant . PO-10 Likely to help his colleagues. PO-11 Call Center Services field required by the European Computer User License Key Level at least in conjunction with computer software uses information and communication technologies. PO-19 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. |
Examination |
| LO-2 | Can effectively plan the content, visual design and time management elements in the presentation preparation process. |
PO-1 Call Center Services have information about the basic level in the field. PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services. PO-3 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. PO-4 Students perform assigned duties and responsibilities. PO-6 Critically evaluates the acquired knowledge and skills. PO-11 Call Center Services field required by the European Computer User License Key Level at least in conjunction with computer software uses information and communication technologies. PO-19 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. |
Examination |
| LO-3 | Can create an effective impact on the listener by using body language, tone of voice and verbal expression techniques. |
PO-1 Call Center Services have information about the basic level in the field. PO-2 Decision, implementation, and their behavior has the ability to use information acquired in the field of Call Center Services. PO-3 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. PO-4 Students perform assigned duties and responsibilities. PO-10 Likely to help his colleagues. PO-15 Organization / the Authority, labor and act in accordance with social ethics. PO-17 Open to change and innovation. PO-19 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. |
Examination |
| LO-4 | Can maintain communication with confidence by producing appropriate solutions to unexpected situations encountered during the presentation. |
PO-3 Analyzing the information in the field of Call Center Services, has the ability to interpret and evaluate. PO-4 Students perform assigned duties and responsibilities. PO-5 Students take responsibility for unforeseen problems encountered in practice or as a team member . PO-6 Critically evaluates the acquired knowledge and skills. PO-10 Likely to help his colleagues. PO-15 Organization / the Authority, labor and act in accordance with social ethics. PO-17 Open to change and innovation. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| This course aims to enable students to communicate effectively and make persuasive presentations in their personal and professional lives. The course covers verbal and non-verbal communication techniques, use of body language and voice, communication barriers and solutions, creating content suitable for the target audience, use of visual materials, time management and strategies for dealing with situations that may be encountered during the presentation. Students have the opportunity to improve themselves through practical work and transfer the skills they have acquired to real life scenarios. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Effective Communication and Understanding, Pages 2-18 | Face to Face Training, Presentation Practice |
| 2 | Effective Communication and Understanding, Pages 2-18 | Face to Face Training, Presentation Practice |
| 3 | Effective Communication and Correct Expression, Pages: 20-36 | Face to Face Training, Presentation Practice |
| 4 | Effective Communication and Correct Expression, Pages: 20-36 | Face to Face Training, Presentation Practice |
| 5 | Virtual Communication, Pages: 38-59 | Face to Face Training, Presentation Practice |
| 6 | Virtual Communication, Pages: 38-59 | Face to Face Training, Presentation Practice |
| 7 | Effective Communication and Gender, Page: 60-81 | Face to Face Training, Presentation Practice |
| 8 | mid-term exam | |
| 9 | Quality in Communication, Pages: 82-105 | Face to Face Training, Presentation Practice |
| 10 | Quality in Communication, Pages: 82-105 | Face to Face Training, Presentation Practice |
| 11 | Speaking and Listening in Effective Communication, Pages: 106-143 | Face to Face Training, Presentation Practice |
| 12 | Speaking and Listening in Effective Communication, Pages: 106-143 | Face to Face Training, Presentation Practice |
| 13 | Influence, Effective Communication and Persuasive Speaking, Pages: 144-177 | Face to Face Training, Presentation Practice |
| 14 | Influence, Effective Communication and Persuasive Speaking, Pages: 144-177 | Face to Face Training, Presentation Practice |
| 15 | Nonverbal Communication: The Basis of Effective Communication, Pages: 178-215 | Face to Face Training, Presentation Practice |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Etkili İletişim ve Sunum Teknikleri https://sistem.nevsehir.edu.tr/bizdosyalar/879fbdc1d4605361a33b367293cc086a/Etkili İletişim Teknikleri.pdf | |
| Required Course instruments and materials | ||
| Textbooks, Computer, Powerpoint, Artificial Intelligence Applications, Presentations | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 1 | 1 | |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 1 | 1 | |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 14 | 3 | 42 |
| Outside Class | |||
| a) Reading | 0 | ||
| b) Search in internet/Library | 0 | ||
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 14 | 3 | 42 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 0 | ||
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 0 | ||
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 86 | ||